With everyone talking about omnichannel communication,
@schoraria911 tells you how you create a smooth information flow between your helpdesk and phone system (@Exotel) to ensure a seamless customer experience
Always nice to see other companies promote the use of Google Apps Script with their service. In this post regular Pulse contributor Sourabh Choraria demonstrates how Apps Script can be used to configure the Exotel communications service.
Source: Improving your omnichannel customer experience – personalised problem solving – Global
Member of Google Developers Experts Program for Google Workspace (Google Apps Script) and interested in supporting Google Workspace Devs.