Improving your omnichannel customer experience – personalised problem solving (custom Exotel workflows with Google Apps Script)

With everyone talking about omnichannel communication,
@schoraria911 tells you how you create a smooth information flow between your helpdesk and phone system (@Exotel) to ensure a seamless customer experience

Always nice to see other companies promote the use of Google Apps Script with their service. In this post regular Pulse contributor Sourabh Choraria demonstrates how Apps Script can be used to configure the Exotel communications service.

Source: Improving your omnichannel customer experience – personalised problem solving – Global