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Tutorial: Respond to incidents with Google Chat, Vertex AI, and Apps Script

Imagen: photo looking over the shoulder of a robot looking at a screen with chat messages and hand writing notes

This tutorial shows how to make a Google Chat app that responds to incidents in real time. When responding to an incident, the app creates and populates a Chat space, facilitates incident resolution with messages, slash commands, and dialogs, and uses AI to summarize the incident response in a Google Docs document.

Paraphrasing noted Google Workspace Developer Expert, Romain Vialard, GenAI has made Google Chat apps a tangible prospect. This tutorial from the  Google Developers site is a great example of how you can use Google’s Vertex AI with Google Chat. The tutorial will help you create a Google Apps Script powered Chat app that is able to summaries the messages in a Google Chat space.

There is a lot to take away from this example, but here are some of the headlines:

  • Setting a Google Cloud Project to use the new Google Chat Advanced Service for Apps Script
  • Setup and code for making calls to Google’s Vertex AI PaLM API (LLM) from Google Apps Script
  • Using the responses from Vertex AI to generate new assets.

There is a lot more you can do from this starting point, but hopefully it gives you a great starting point.

Source: Respond to incidents with Google Chat, Vertex AI, and Apps Script  |  Google for Developers

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